Introduction

Op. 101 Ltd ("we", "us", "our") operates the website at opus101proaudio.com. This privacy policy explains how we collect, use and protect your personal data.

We are committed to:

  • Clearly stating our processing purposes
  • Limiting collection to necessary data
  • Requesting explicit consent where required
  • Implementing appropriate security measures
  • Respecting your rights to access, correct or delete your personal data

1. Purpose, Data and Retention

1.1 Contact (Phone, Email, Web Forms)

  • Data collected: Name, email address, telephone number, message content
  • Legal basis: Consent
  • Retention: 12 months after last contact

1.2 Payments and Orders

  • Data collected: Name, billing and shipping address, email address, telephone number, payment information
  • Legal basis: Necessity for contract execution
  • Retention: 12 months after order completion (financial records retained as required by law)

Payment processing is handled by Stripe. We do not store your full card details. See Stripe's privacy policy for details of their data handling.

1.3 Website Analytics

  • Data collected: Anonymised usage data, approximate geolocation, browser type
  • Legal basis: Legitimate interest
  • Retention: 12 months

1.4 Legal Compliance

  • Data collected: Name, address, financial information as required
  • Legal basis: Legal or regulatory obligation
  • Retention: As required by applicable law

2. Disclosure Practices

We may disclose personal information when required by law, court order, or law enforcement. Information may also be disclosed to professional advisers and prospective purchasers during business transfers.

Where third-party analytics services are used, IP addresses are anonymised and data is not shared with other services.

3. Security

We implement appropriate technical and organisational security measures to prevent misuse and unauthorised access to your data. Security measures are reviewed regularly. Only personnel who require access to your data to perform their duties may access it.

4. Third-Party Websites

This privacy policy does not cover linked third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

In particular, payment processing is handled by Stripe — please refer to Stripe's privacy policy for details of how they handle your data.

5. Policy Amendments

We reserve the right to amend this privacy policy. We recommend reviewing this page periodically. Where possible, we will provide active notification of significant changes.

6. Your Data Rights

Under UK data protection law, you have the right to:

  • Know what personal data we hold about you and why
  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Withdraw consent and request data erasure
  • Request portability of your data to another controller
  • Object to processing of your data

To exercise any of these rights, please contact us with clear identification so we can verify your identity.

7. Complaints

If you are dissatisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office:

Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk

8. Children

This website is not designed for or directed at children. Individuals under the age of consent should not submit personal data through this website.

9. Contact Details

Op. 101 Ltd
Unit 5, 8 Millennium Drive
United Kingdom

Email: admin@opus101proaudio.com
Website: opus101proaudio.com