1. Introduction

These terms of sale apply to all goods supplied by Op. 101 Ltd trading as OPUS 101 Pro Audio, registered in England and Wales (company number 07978665). The business involves selling custom computer systems built-to-order and individual components.

The supplier may modify these terms for future sales. English law governs the agreement, though Scottish residents may request Scottish law jurisdiction.

A binding contract forms only after the supplier receives and accepts the buyer's order with full payment. An automated email acknowledgment does not create a legally binding contract.

2. Description and Price of Goods

Prices displayed on the website at order placement apply, inclusive of taxes. Systems and components are subject to availability. Supply constraints require the supplier to notify buyers and offer substitutions or cancellation options.

The supplier attempts accuracy in pricing. Incorrect prices trigger notification, allowing reconfirmation with correct pricing or cancellation within 14 days. Unconfirmed orders cancel automatically with full refunds.

Delivery costs apply separately unless specified otherwise. Certain components, including storage disks and memory, are sold without guaranteed specific makes or models ("Substitutable Components"), selected based on availability.

Component specifications reflect manufacturer claims without supplier guarantees. However, the supplier guarantees component compatibility within integrated systems. Substitutable component specifications represent typical estimates; minor deviations don't constitute misdescription.

System performance descriptions are estimates only. Website images serve illustrative purposes; substitutions for pictured components don't constitute misdescription.

3. Payment

Accepted payment methods appear on the website. Payment must arrive before goods dispatch or before component assignment for systems. Identity or address verification may be required; non-compliance results in automatic order cancellation.

4. Order Processing and Delivery

Orders process on working days only (excluding weekends and public holidays), though automatic confirmations may precede formal processing.

Stated delivery dates are estimates. The supplier makes reasonable efforts to meet indicated timeframes but isn't liable for delays. Custom system build times are goodwill estimates.

If goods aren't supplied within the estimated timeframe, delivery extends to 30 days from normal operation start (day after payment). Failure to deliver within 30 days requires supplier notification and potential reoffer with new timescales. Declining results in refund within 30 days after original deadline expiration.

Acts of God, government intervention, natural disasters, force majeure, global pandemics and other hazards fall outside normal operation, as do pre-orders, backorders, and notified shortages.

Standard delivery covers next working day UK door-to-door service. Buyers may request alternative delivery in writing before dispatch; the supplier negotiates reasonable alternatives, refunding excess fees or charging shortfalls.

Goods deliver to the specified address unless the buyer requests alternatives before dispatch. Non-delivery should be reported to the supplier.

Buyers should inspect goods upon delivery, reporting noticeable damage to the carrier immediately. Damage discovered within 48 hours post-delivery requires prompt notification; the supplier arranges returns and offers repair or replacement at no cost. Damage reported after 48 hours requires proof the damage occurred before delivery.

5. Title, Risk and Acceptance of Goods

Ownership remains with the supplier until full payment arrives for goods, labour, taxes (including VAT), and other sums due. The supplier may recover payment regardless of ownership transfer timing.

The goods shall be at the buyer's risk from the moment of delivery. Acceptance occurs 48 hours after delivery unless the supplier receives notice otherwise. Post-acceptance rejection isn't permitted for conforming goods.

Conforming goods cannot be returned without prior written approval under terms determined at the supplier's sole discretion; fees may apply per cancellation terms. Unauthorised returns may be returned to the buyer or stored at the buyer's cost.

Non-conforming goods remain the buyer's property with risk retained until returned to the supplier. Refunds issue only upon supplier receipt of returned goods.

6. Buyer's Right of Cancellation

Buyers have statutory cancellation rights within 14 calendar days after delivery, except for custom-built systems. The supplier levies cancellation fees based on build stage:

  • Order Processing (first 12 hours): 3% of invoice or £25, whichever is greater
  • Parts Allocation: 15% of invoice or £150, whichever is greater
  • Build Completion (awaiting shipment): 25% of invoice or £300, whichever is greater
  • System Despatched: 35% of invoice or £400, whichever is greater

Cancellation requires written notice via email (sales@opus101proaudio.com) or the website.

Accepted goods require buyer-arranged return following supplier coordination, with the buyer covering delivery costs except for faulty or misdescribed goods. Returns must arrive within 14 days after delivery via insured courier to a supplier-provided UK address.

The supplier refunds the buyer minus applicable fees within 30 days of cancellation notification, upon receipt of undamaged goods.

Custom systems must return complete with original packaging unless arranged otherwise, ensuring reasonable resaleability. Incomplete or damaged systems incur restoration fees at the supplier's discretion.

If supply becomes impossible due to circumstances beyond reasonable control, the supplier may cancel and promptly refund without liability for losses.

7. Warranty

For full warranty details, please see our Warranty Information page.

All goods include Return to Base warranty from the invoice date. Standard goods carry a 12-month warranty. Custom-built systems carry a 36-month warranty. Full terms, coverage details and exclusions are available on the warranty page.

Nothing in these terms affects your statutory rights as a buyer.

8. Limitation of Liability

The supplier isn't liable where there is no legal duty breach, the loss isn't reasonably foreseeable, or buyer breach increases losses.

For business buyers, the supplier excludes indirect or consequential loss liability (including lost profit, lost business, goodwill depletion) arising from this agreement.

Component manufacturers retain product liability.

9. Website Disclaimer

Op. 101 Ltd is committed to keeping this website up to date and accurate. Should inaccuracies or outdated information be found, please notify us via email at admin@opus101proaudio.com.

Op. 101 Ltd accepts no liability for any loss suffered as a result of the use of data, advice or ideas provided by or on behalf of Op. 101 Ltd via this website.

Information provided through web forms is handled according to our Privacy Policy.

Op. 101 Ltd accepts no responsibility for content on linked third-party websites or services offered by third parties, which remain subject to those parties' own terms and conditions.

All website content rights belong to Op. 101 Ltd. Copying, dissemination and any other use of these materials is not permitted without written permission, except where mandatory law allows (such as quotation rights).

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